Frequently Asked Questions

Everything you need to know about visiting Sky Garden London.

Tickets & Booking

Ticket Questions

When are tickets released?

New tickets are released at 10:00 AM, exactly 3 weeks (21 days) before the visit date. Popular times like weekends and sunset slots book out quickly.

Why is there a card verification for free tickets?

The £0.00 card verification helps prevent no-shows and ensures tickets go to genuine visitors. Your card is not charged — it's simply verified to secure your booking.

How many tickets can I book?

You can book up to 6 tickets per reservation. For larger groups, please contact our team directly.

Can I change or cancel my booking?

Yes, you can modify or cancel your booking up to 24 hours before your scheduled visit. Use the link in your confirmation email to manage your booking.

Your Visit

Visiting Sky Garden

What are the opening hours?

Monday to Thursday: 8am-12am. Friday: 8am-1am. Saturday: 9am-1am. Sunday: 9am-12am. Last entry is 45 minutes before closing.

How long can I stay?

Your free ticket allows a 90-minute visit. You should arrive within your 30-minute time slot window. Restaurant guests can stay for their full dining experience.

Is there a dress code?

Sky Garden has a smart casual dress code. We ask that visitors avoid sportswear, flip-flops, and ripped clothing. Smart jeans are acceptable.

What should I bring?

Bring a valid photo ID and your e-ticket (on your phone is fine). All visitors go through airport-style security screening, so arrive a few minutes early.

Is Sky Garden accessible?

Yes, Sky Garden is fully accessible with lift access to all floors, accessible toilets, and welcomes assistance dogs.

Dining

Restaurant Questions

Which restaurant should I choose?

Darwin Brasserie — Relaxed British dining, great for any occasion. Fenchurch — Fine dining for special occasions. Larch — Authentic Italian cuisine.

Can I just have drinks?

Yes, you can visit our bars for drinks only. The Sky Pod Bar is perfect for cocktails with a view, though bar access still requires advance booking.

Is there a children's menu?

Yes, children's menus are available at all our restaurants. High chairs can be provided upon request.

Still Have Questions?

Our team is happy to help with any other queries about your visit.